The non-mains energy concession is paid to eligible consumers in Victoria based on the amount paid for electricity in the calendar year. For eligible consumers who have provided their concession details and authorisation, Network Energy Services (NES) lodges a claim for the non-mains energy concession on electricity account holders’ behalf annually.
We are pleased to advise that NES has submitted all non-mains energy concession claims to the Department of Families, Fairness and Housing (DFFH) for the 2025 calendar year for consumers who have provided their concession details to NES.
The DFFH has been looking to move away from issuing cheques, and instead has been attempting to make payment via direct deposit into bank accounts where they have been provided to them by consumers. The DFFH have advised NES that they are currently working through all the claims made and progressively processing concession payments.
If eligible consumers have not received a concession payment by the end of January 2026, you should contact the DFFH directly on the concession information line on 1800 658 521 to seek an update.